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Customer Terms and Conditions

First orders will need to be paid via Proforma, after which we can review the status of granting a trading account with East Coast Pipe & Fittings Ltd if you wish to do so. After completing the relevant credit checks and if successful we will discuss acceptance and credit limit.

Payment terms are set at 30 days from date of invoice and are only different if discussed and stated by ECPF. Please note at this time, the payment terms set are non-negotiable, but may be reconsidered at a later date. Account credit limits can be reviewed after a period of 3 months and have been based on current order status/expenditure per month. Any orders over the credit limit, can still be processed, but separate terms of payment would need to be discussed and agreed. Failure to abide by ECPF’s terms and conditions may result in ECPF withdrawing your credit facility and in worst case scenario, legal action may be taken. Late invoices can incur an interest charge and statutory interest in accordance with the government late payment legislation guidelines. More details of this can be obtained at https://www.gov.uk/late-commercial-payments-interest-debt-recovery

All pipe quotations are based on 6m single random lengths (SRL) which can range from 5m to 7m. Exact measurements will be invoiced once picked for order, unless stated otherwise. All quotations are valid for 30 days (temporarily reduced to 7 days based on the current importing situation at present), based on current stock and complete order unless stated otherwise.

Please note – There is now a minimum order value of £20.00 (exc. delivery).

Goods deliveries are to be checked carefully upon receipt and any damages or shortages are to be reported within 5 days, any claims after that cannot be excepted. All goods remain the property of East Coast Pipe & Fittings Ltd (ECPF) until paid in full.

Returns are only accepted with prior authorisation and up to 5 days after delivery. Please contact a member of ECPF’s sales team to arrange a return. Handling and/or re-stocking fees may apply (the following).

Any cancellations of orders/deliveries shall be charged at the rate of up to 40% (re-stocking fee) of the total goods value, along with any mistake or error made not to the fault of ECPF including incorrect/missed information, part or none of full description given, mistaken origin or no origin stated at time of quotation. If the item cancelled/returned to no fault of ECPF is of cut pipe, custom made item, machined item, fabricated item, this will still be charged at the full cost, being a non-refundable special order. Delivery charges may also be charged for any returns/cancellations. ECPF does not take responsibility for any late deliveries. Lead times are given as an estimated time frame only and unfortunate delays can happen especially on machined, special order items, therefore all of the above still applies for cancelled items.

OVER SEAS CUSTOMERS (as well as the above terms):

If Certificates of Origin are to be issued, these are at the chargeable rate set by the Norfolk Chamber of Commerce of £56.00 each based on one copy, per order. Postage and additional copies if needed will also be of additional charge. Collections/Transport are to be arranged by the buyer/customer and should collect their order within 10 working days of notice that the goods have arrived into ECPF’s warehouse. Any later than 10 working days, East Coast Pipe & Fittings Ltd reserves the right to charge 5% of the total order cost as a storage charge for each working week the order remains to be left in our warehouse. Once the goods have been collected, East Coast Pipe & Fittings Ltd are no longer responsible for any delays/losses that may occur during the customer’s arranged transport. Customer also remains responsible for arranging their own custom rules/laws/declarations and any duty tax for accepting goods into their specified country. As the UK will be leaving the European Union (EU), to continue trading with EU and other countries, please take note of our UK Economic Operator Registration Identification (EORI) number:

GB 128 4768 84000

GDPR Notice

East Coast Pipe & Fittings Limited are committed to protecting and safeguarding your personal data. As part of this commitment, we have updated our Privacy Notice in response to the new European data protection law, known as the General Data Protection Regulation (GDPR).

Our updated policy explains your rights under this new law which was made effective from 25th May 2018. A copy of our Privacy Notice is available by request. If you do not consent to our privacy notice, then please acknowledge this in writing to our registered office.


Supplier Terms and Conditions

Material and certification to be supplied in accordance with the conditions of your Approval Body. Purchase Order numbers must be quoted on all documents including invoices and all deliveries should be accompanied by a packing note.

It is a condition of this purchase order that any signature by any employee of our company/customer on your delivery/carrier documentation (following delivery of materials) does not confirm that the materials meet the requirements of our purchase order, or that materials have arrived in prime condition. All materials are initially accepted as unexamined and override any wording on your delivery/carrier documentation.

Test certification is always required unless stated otherwise; your invoice will not be passed for payment until they are received. Carriage charges will not be accepted unless detailed within the text on this purchase order. By processing any purchase orders you are agreeing to all of the above conditions.

All the above is also stated at the bottom on each purchase order processed.